Returns & Exchanges
We want you to feel fierce in your new heels, which is why we offer a 14-day return period for all unworn footwear in its original packaging. Please ensure soles are kept pristine by only trying your shoes on carpeted surfaces.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack with Care
Place the shoes back in their original Hella Heels box and use a protective outer mailing bag to prevent damage during transit.
Ship to HQ
Affix your generated shipping label to the parcel and drop it off at any Australia Post location or your local courier point.
Receive Your Refund
Once our warehouse team inspects your return for quality assurance, we will process your refund or store credit within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing