Frequently Asked Questions
Everything you need to know about your next favorite pair of heels.
How do I find the right fit for Hella Heels?
Most of our styles run true to size, but we recommend checking the specific size guide on each product page. If you are between sizes, we generally suggest sizing up for boots and sizing down for open-toe sandals.
What are your shipping rates within Australia?
We offer flat-rate standard shipping across Australia for $12.00, and express shipping for $18.00. Orders over $200 qualify for free standard shipping nationwide.
Can I return my heels if they don't fit?
Yes, we accept returns within 14 days of delivery. Items must be in original, unworn condition with all packaging included. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Do you offer Buy Now, Pay Later options?
Absolutely. We support Afterpay, Klarna, and Zip Pay at checkout, allowing you to split your purchase into interest-free installments.
How should I care for my platform boots?
To keep your heels looking fresh, wipe them down with a damp cloth after use. For patent finishes, use a specialized silicone spray. Avoid extreme heat and store them in their original dust bags to prevent scuffing.
How long does delivery take?
Standard shipping typically takes 3-7 business days depending on your location, while Express shipping usually arrives within 1-3 business days for metropolitan areas.